TERMS AND CONDITIONS

Easetravels LTD | Version 2.0 | Effective: April 2026

 

 

1. INTRODUCTION

These Terms and Conditions govern the relationship between Easetravels LTD and its clients who request travel consultation, visa assistance, and booking services. By engaging the services of Easetravels LTD, making any payment, or providing personal information for service processing, the client agrees to be fully bound by these Terms and Conditions. Clients are advised to read this document carefully before proceeding.

2. NATURE OF OUR SERVICES

Easetravels LTD operates as a professional travel consultancy and intermediary service provider. The company assists clients in travel consultation and advisory, visa application assistance and documentation guidance, travel planning and itinerary creation, flight booking assistance, hotel reservation assistance, and tour and attraction bookings. Some services may be arranged through third-party providers including Booking.com, Viator, GetYourGuide, and licensed airline booking platforms. Easetravels LTD acts only as a facilitator and does not own or control these third-party services.

3. VISA ASSISTANCE DISCLAIMER

Easetravels LTD provides professional visa consultation and application assistance only. The final decision regarding visa approval or refusal rests solely with the relevant embassy, consulate, or immigration authority. Therefore, Easetravels LTD does NOT guarantee visa approval, the company cannot influence embassy decisions, visa outcomes are determined entirely by the government authority of the destination country, and clients accept full responsibility for visa outcomes.

4. SERVICE FEES

The following fees apply to Easetravels LTD services. Visa Assistance (Standard) is N100,000 and is non-refundable. Domestic Flight Booking attracts a service fee of N5,000. International Flight Booking attracts a service fee of N20,000. Domestic Hotel Booking attracts a service fee of N10,000. International Hotel Booking attracts a service fee of N25,000. The N100,000 visa assistance fee covers consultation, document review, application preparation, appointment scheduling, and interview coaching where applicable. This fee is non-refundable regardless of visa outcome.

5. REAPPLICATION POLICY

In the event of visa refusal, tour package clients are entitled to ONE (1) free reapplication, subject to the following conditions. The request must be made within 10 months of the refusal date. The free reapplication covers Easetravels LTD service only, and government visa fees remain the client’s responsibility. The decision to reapply is entirely the client’s choice. Reapplication after 10 months attracts a new service fee. Visa-only clients are NOT entitled to free reapplication. If a client chooses not to reapply or not to travel after refusal, the N100,000 service fee remains non-refundable.

6. TOUR PACKAGE PAYMENT STRUCTURE

The client pays a N100,000 initial deposit to begin processing. The remaining balance is paid ONLY after visa approval. Tour package prices are estimates subject to currency fluctuation adjustments. Once FULL payment is received, the price is LOCKED. Package quotations are valid for 6 months from the initial payment date. Failure to complete payment may result in cancellation.

7. CURRENCY AND PRICE FLUCTUATION

All tour package prices are estimates based on market conditions at time of creation. International travel costs are subject to change due to foreign exchange rate movements, airline fare changes and fuel surcharges, hotel price adjustments, and tour operator pricing changes. Easetravels LTD reserves the right to adjust the final package price before bookings are finalised. Clients will always be notified and given the opportunity to accept or decline any revised price.

8. FLIGHT, HOTEL AND TOUR BOOKINGS

Bookings made through Easetravels LTD are facilitated through third-party travel providers. Refunds, cancellations, and changes are governed by the respective policies of those providers. Easetravels LTD is not responsible for refund or cancellation decisions made by airlines, hotels, or tour operators.

 

9. CLIENT RESPONSIBILITIES

 

9a. DEDICATED EMAIL POLICY

To facilitate the visa application process effectively, Easetravels LTD requires clients to create a dedicated email account strictly for visa processing purposes. The client must create a NEW email account dedicated solely to visa application processing and must NOT use their primary or personal email account for this purpose. The client voluntarily shares the email address and password with Easetravels LTD for the duration of the service. Easetravels LTD will use this email strictly and exclusively for visa application activities including portal registrations, OTP verifications, appointment confirmations, and visa outcome notifications. Easetravels LTD commits to NOT using the email for any purpose outside of the client’s visa processing. The client will be promptly notified of all important emails received on this account. Upon completion of service, the client must immediately change the password and log out of all devices to re-secure the account. Easetravels LTD shall not be held responsible for any security issues arising after the client has been notified to re-secure their account following service completion. The client confirms that sharing this email access is done voluntarily and with full understanding of its purpose.

9b. GENERAL CLIENT OBLIGATIONS

Clients must provide accurate, complete, and truthful information, submit only genuine and verifiable documents, comply with all embassy and immigration regulations, respond promptly to consultant requests, ensure their passport is valid for at least 6 months beyond the intended travel date, and NOT book non-refundable flights before visa approval. If a client submits false or fraudulent documents, Easetravels LTD reserves the right to immediately cancel the service without refund, terminate the business relationship, refuse future services, and report the matter to relevant authorities. Clients bear full legal responsibility for any fraudulent documents submitted.

10. CONFIDENTIALITY AND DATA PROTECTION

Easetravels LTD collects personal data solely for the purpose of delivering requested services. The company commits to keeping all client data strictly confidential, not sharing client information with unauthorised parties, using client data only for the purpose collected, and storing records securely for only as long as necessary. This is in accordance with the Nigeria Data Protection Act 2023.

11. COMMUNICATION POLICY

Official communication occurs through company WhatsApp Business channels and official company email addresses. Working hours are Monday to Friday 8:00 AM to 6:00 PM, Saturdays 9:00 AM to 3:00 PM, and Sundays closed. Enquiries outside working hours will be attended to on the next working day.

12. DISPUTE RESOLUTION

In the event of a service dispute, the client must first raise the complaint in writing with their consultant. If unresolved within 5 working days, the matter should be escalated to company management at management@easetravelslimited.com. If still unresolved, the matter will be referred to mediation or arbitration. If mediation fails, the matter will be referred to a Nigerian court. Both parties agree to attempt resolution through internal processes before resorting to litigation.

13. COMPANY RIGHT TO CANCEL SERVICE

Easetravels LTD may cancel service if the client provides false or fraudulent documents, fails to provide required documents on time, is abusive or threatening to staff, or if force majeure circumstances prevent service delivery. Where cancellation is initiated by Easetravels LTD without client fault, a partial refund may be considered at management’s discretion.

14. FORCE MAJEURE

Easetravels LTD shall not be held liable for delays or failure caused by circumstances beyond reasonable control including natural disasters, epidemics or pandemics, war, civil unrest or government travel restrictions, embassy closures or suspension of visa processing, airline groundings or airport closures, and acts of God or other extraordinary events.

15. LIMITATION OF LIABILITY

Easetravels LTD is not responsible for visa refusals by embassies or immigration authorities, airline cancellations, delays or schedule changes, hotel overbookings or service quality issues, tour cancellations by third-party operators, government immigration decisions or policy changes, or losses from non-refundable bookings made before visa approval.

16. PAYMENT METHODS

All payments must be made via bank transfer to the official company bank account as stated on the official invoice. Cash payments to individual staff are NOT recognised unless officially receipted by the company. Payments to any account other than the official company account are not the responsibility of Easetravels LTD. An official receipt is issued for every payment, and clients must retain their payment receipts.

17. AGE REQUIREMENT

Clients must be 18 years or older. Minors must be represented by a parent or legal guardian who assumes full responsibility for the service engagement.

18. SOCIAL MEDIA AND TESTIMONIALS

Easetravels LTD may request client consent to share success stories or testimonials on company platforms. This will only occur with explicit written client consent. Personal data will never be shared publicly.

19. GOVERNING LAW

These Terms and Conditions are governed by the laws of the Federal Republic of Nigeria including the Companies and Allied Matters Act 2020 and the Nigeria Data Protection Act 2023.

20. AMENDMENTS

Easetravels LTD reserves the right to modify these Terms at any time. Updates will be communicated through official channels. Continued engagement after updates constitutes acceptance of the revised terms.

21. ACCEPTANCE

By engaging Easetravels LTD services or making payment, the client confirms they have read, understood, and agreed to these Terms and Conditions in full.