Service Policy
Easetravels LTD | Effective: April 2026
1. TOUR PACKAGE PLANNING
Our tour packages are carefully designed following detailed research on the destination. We select popular attractions, suitable accommodation, and estimate all associated costs to create a complete travel experience.
Package price estimates include:
Flights (economy class unless otherwise stated)
Accommodation – hotels near attractions
Tourist attractions and planned activities
Travel planning and itinerary preparation
Visa assistance service
EXAMPLE: “4 Days in London – N4,000,000”
This price is an estimate based on market rates at time of creation and is subject to price fluctuation adjustments.
2. INITIAL PAYMENT – VISA PROCESSING FEE
To begin the visa application process, the client must pay an initial payment of N100,000. This covers:
– Visa assistance and application guidance
– Document review and preparation support
– Travel itinerary planning
– Application advisory services
– Embassy appointment scheduling where applicable
This N100,000 is NON-REFUNDABLE and must be received before any processing begins.
Full package payment is only required AFTER visa approval. This structure promotes trust, transparency, and fairness.
3. PAYMENT AFTER VISA DECISION
3a. IF VISA IS APPROVED:
The client pays the remaining package balance before Easetravels LTD proceeds with flight bookings, hotel reservations, tour activities, and final travel arrangements. Failure to complete payment on time may result in price changes or loss of reserved bookings.
3b. IF VISA IS REFUSED:
– Client may reapply ONCE free of charge within 10 months
– Free reapplication covers Easetravels LTD service only
– Government visa fees remain the client’s responsibility
– Decision to reapply is entirely the client’s choice
– Reapplication after 10 months attracts a new service fee
3c. IF CLIENT ABANDONS TRAVEL AFTER REFUSAL:
If the client decides not to reapply or not to travel, the N100,000 service fee remains non-refundable.
4. PACKAGE PRICE LOCK
Once full package payment is received and confirmed, the agreed price is LOCKED and will not change regardless of subsequent exchange rate movements.
Package quotations are valid for 6 months from initial payment. Clients who do not complete full payment within 6 months may be subject to a revised package price.
5. CURRENCY AND PRICE FLUCTUATION
Package prices are estimates based on market conditions at time of creation. Prices may change due to:
– Foreign exchange rate movements
– Airline fare changes and fuel surcharges
– Hotel price adjustments
– Tour operator pricing changes
Easetravels LTD will always notify clients of any price adjustments before requesting payment. Clients may accept or decline the revised price.
6. VISA ASSISTANCE ONLY – NO TOUR PACKAGE
Clients with their own travel arrangements may request Visa Assistance Only. In this case:
– Client must provide complete travel itinerary and supporting documents
– Client pays N100,000 non-refundable service fee
– This covers visa guidance and application support only
– Visa-only clients are NOT entitled to free reapplication
7. CLIENT RESPONSIBILITY
Clients are responsible for:
– Providing accurate, truthful, and complete information
– Submitting genuine and verifiable documents
– Cooperating with visa timelines and requirements
– Ensuring passport has at least 6 months validity
– Not making non-refundable bookings before visa approval
8. TRANSPARENCY COMMITMENT
Easetravels LTD does NOT collect full tour package payments upfront.
– Only N100,000 is required to begin processing
– Full travel payments are only required after visa approval is confirmed
This is our commitment to fairness and transparency.
9. COMPLAINT PROCEDURE
Step 1 – Raise concern in writing with consultant within 48 hours
Step 2 – If unresolved, escalate to management via email management@easetravelslimited.com
Step 3 – Management responds within 3 working days
All complaints are treated with professionalism and confidentiality.
FLIGHT BOOKING POLICY
Easetravels LTD | Effective: April 2026
1. FLIGHT BOOKING SERVICE
Easetravels LTD provides domestic and international flight booking services as an intermediary between clients and airlines. All bookings are subject to airline rules, availability, and fare conditions at time of booking.
2. FLIGHT PRICE VALIDITY
Flight prices are dynamic and may change at any time.
– All quotations are valid for ONE (1) HOUR ONLY
– Quotations must be confirmed IN WRITING before payment
– Verbal confirmations are not binding
– If fare changes after 1 hour, client pays updated price
– Easetravels LTD is not responsible for fare increases due to client payment delays
3. PAYMENT POLICY
Full payment is required before any ticket is issued.
Booking Type | Agency Service Fee
Domestic Flight Booking | N5,000
International Flight Booking | N20,000
Service fees are NON-REFUNDABLE. Bookings are only processed after full payment is confirmed.
4. TICKET DELIVERY
Once payment is confirmed and booking completed, the E-ticket will be sent to the client’s EMAIL ADDRESS ONLY.
Clients must review all ticket details carefully:
– Passenger name spelling
– Travel dates and times
– Flight numbers and routing
NOTE: Easetravels LTD is not responsible for undelivered tickets due to incorrect email addresses provided by the client.
5. CLIENT RESPONSIBILITY FOR PASSENGER INFORMATION
Clients must provide accurate information including:
– Full name EXACTLY as on passport or valid ID
– Date of birth
– Passport number and expiry date (international flights)
– Contact phone number and email address
If a client provides incorrect information causing airline penalties or ticket issues, the client bears all costs. If the error is from Easetravels LTD, we take full responsibility.
6. VISA REQUIREMENTS DISCLAIMER
It is the CLIENT’S SOLE RESPONSIBILITY to ensure they hold valid visas for ALL countries on their travel route including transit countries.
Easetravels LTD is NOT responsible for:
– Denied boarding due to missing or invalid visas
– Deportation or refusal of entry at any port
– Financial losses due to visa-related travel denials.
7. INFANT AND CHILD FARE POLICY
– Infants under 2 years travel at reduced fare on parent’s lap unless separate seat is purchased
– Children 2 to 11 years travel at child fare rates
– Age definitions vary by airline – confirm with airline
– Parents must declare infants and children at booking
– Birth certificates may be required by some airlines
8. GROUP BOOKING POLICY
For groups of 5 or more passengers:
– Full passenger details required before booking begins
– Group fares may differ from individual fares
– Changes to group bookings attract higher fees
– Group bookings may require additional processing time
9. FLIGHT CHANGES AND RESCHEDULING
Changes are processed per airline fare rules. Client pays:
– Any airline change fees
– Any applicable fare difference
– Easetravels LTD processing fee of N5,000 per change.
10. REFUND POLICY
Easetravels LTD does not provide direct refunds. All refunds are subject to airline refund policy. Agency service fees are NON-REFUNDABLE in all circumstances.
11. NO-SHOW POLICY
If client fails to appear for their scheduled flight, the ticket is subject to airline no-show policy. In many cases ticket becomes invalid or non-refundable. Easetravels LTD is not responsible for missed flight losses.
12. AIRLINE DELAYS AND CANCELLATIONS
Flight delays, cancellations, and schedule changes are entirely controlled by the airline. Easetravels LTD is not responsible for airline operational decisions. We may assist clients in communicating with the airline where necessary.
13. COMPLAINT PROCEDURE
For flight booking complaints, contact your consultant in writing within 24 hours of the issue arising. If unresolved, escalate to management per the dispute resolution process in the Terms and Conditions.
14. POLICY ACCEPTANCE
By confirming a flight booking with Easetravels LTD, the client confirms they have read, understood, and agreed to this Flight Booking Policy in full.
HOTEL BOOKING POLICY
Easetravels LTD | Effective: April 2026
1. SERVICE DESCRIPTION
Easetravels LTD provides hotel reservation services for domestic and international destinations as an intermediary between clients and hotel providers.
2. PAYMENT REQUIREMENT
All hotel bookings require FULL PAYMENT before reservation is confirmed.
Booking Type | Agency Service Fee
Domestic Hotel Booking | N10,000
International Hotel Booking | N25,000
Agency service fees are NON-REFUNDABLE.
3. PRICE VALIDITY
All hotel quotations are valid for TWO (2) HOURS ONLY. If full payment is not received within 2 hours, the price may change and a new quotation will be issued.
4. BOOKING CONFIRMATION
Once full payment is received and booking is completed, clients receive hotel reservation confirmation via EMAIL.
Clients must verify:
– Hotel name and address
– Check-in and check-out dates
– Room type
– Number of guests
5. CANCELLATION AND REFUND POLICY
Cancellation and refund eligibility depend entirely on the hotel’s cancellation policy.
– Refunds where applicable follow hotel policy
– Agency service fees are NON-REFUNDABLE
– Refund timelines are set by the hotel or platform
– We will assist clients in initiating refund requests where hotel policy allows
6. CHANGES AFTER BOOKING
Post-booking modification requests are subject to hotel availability. Client must pay:
– Hotel-imposed modification fees
– Easetravels LTD processing fee of N5,000 per change.
7. EARLY CHECK-IN AND LATE CHECK-OUT
– Requests will be forwarded to hotel but CANNOT be guaranteed
– May attract additional hotel charges
– Easetravels LTD is not responsible if requests cannot be accommodated
8. SPECIAL REQUESTS
Room preferences will be forwarded to the hotel but CANNOT be guaranteed.
– Special requests are subject to hotel availability
– Easetravels LTD is not responsible if hotel cannot fulfil requests
– Clients with medical or accessibility needs should contact the hotel directly
9. GROUP HOTEL BOOKINGS
For groups of 5 or more rooms:
– Full guest details required before booking begins
– Group rates may differ from standard rates
– Group modifications attract higher fees.
10. CHECK-IN REQUIREMENTS
Clients must present valid ID at check-in:
– International Passport
– National ID Card
– Other valid government-issued photo ID
If hotel refuses check-in due to missing or invalid ID, Easetravels LTD is not responsible.
11. CURRENCY AND PRICE FLUCTUATION
If exchange rates change significantly before booking confirmation, the updated Naira equivalent must be paid by the client. We will notify clients of any adjustments before processing.
12. LIABILITY DISCLAIMER
Easetravels LTD is NOT responsible for:
– Hotel service quality
– Room conditions upon arrival
– Hotel staff conduct
– Overbooking by the hotel
– Hotel operational decisions or closures
13. COMPLAINT PROCEDURE
– Contact your consultant in writing within 24 hours
– Provide clear complaint details and evidence
– Allow up to 3 working days for initial response
– For on-site issues, address hotel management directly and notify Easetravels LTD as soon as possible
14. POLICY ACCEPTANCE
By making payment for hotel booking services, the client confirms they have read, understood, and agreed to this Hotel Booking Policy in full.